Shipping policy

 

Australia (Domestic) Orders:

All domestic orders are sent using Australia Post courier service. Shipping is FREE  for orders over AU$70. Shipping costs are determined by the total weight of your order. To calculate the cost of shipping, please complete the stage of the checkout process which includes entering the shipping destination. You can view your shipping costs prior to making payment.

We ship within three business days. If we are unable to dispatch your order within three business days, we will contact you and advise you of the expected dispatch date.

We deliver orders Australia wide using Australia Post. Shipping costs are calculated by weight and added to the order total during checkout. Orders are dispatched within three business days and shipping times are estimated at between 4-7 business days for standard shipping depending on your location within Australia.

 

International Orders:

 

Please ensure honey can be accepted by local customs upon delivery before placing an order.

All orders are sent from Australia via international carrier. International shipping costs are determined by the total weight of your order, and the country you are shipping to. All orders are dispatched within three business days and shipping times are estimated at between 5-10 business days depending on your location. To calculate the cost of shipping, please complete the stage of the checkout process which includes entering the shipping destination. You can view your total shipping costs prior to making payment.

Any import duties or taxes that are levied by the authorities of your country are your responsibility. We recommend that you check your country's import regulations prior to ordering. You must provide a valid email address and phone number when placing your order so that the carrier can contact you if your package is held at the border. Packages that are held up by customs will be delayed. We will do our best to get your package to you as quickly as possible but unfortunately, this is completely out of our control and we do not guarantee that we will be able to deliver any packages in the custody of relevant authorities.

Some countries have special regulations specific to importing honey and other bee products. Anyone ordering products for delivery acknowledges they have reviewed the contents of their order and acknowledge that it contains acceptable and approved items for import into the country of destination/delivery. You solely accept full responsibility and any associated risk of any items or package (or part thereof) being detained by customs for whatever reason and acknowledge and agree that you will not hold Aussie Qbee liable for orders unable to be delivered to your destination due to import regulations.

Please check your country’s regulations on importation of goods.

Also please note we cannot send orders to the below countries:

  • Afghanistan
  • Kenya
  • Bahrain
  • Kuwait
  • South Africa
  • Kyrgystan
  • Tajikistan
  • Cyprus
  • Lebanon
  • Turkmenistan
  • Dominican Republic
  • Myanmar
  • Ukraine
  • Estonia
  • Nigeria
  • Ethiopia
  • Oman
  • Uzbekistan
  • Egypt
  • Pakistan
  • Vietnam
  • Ghana
  • Papua New Guinea
  • Western Australia
  • Haiti
  • Poland
  • Iraq
  • Qatar
  • Romania
  • Jordan
  • Russia
  • Kazakhstan
  • ¬†


    ANY ISSUES?

    To return your product, you should contact us : aussieqbee@gmail.com

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Confirming your order payment means you accept the conditions regarding any duties, taxes, customs fees or otherwise (collectively, Fees) that may be incurred. We strongly recommend that you check your country's import regulations prior to confirming your order. Any applicable Fees will be an additional amount that will be collected upon delivery of your order. Unfortunately, we are unable to provide you with the exact amount you will be charged, and therefore we strongly recommend you contact your local government for specific details. You agree that we are not responsible for notifying you of any applicable Fees before you place an order for any of our products and you are solely responsible for any applicable Fees incurred in relation to delivering your order.  

    Refusal to pay any applicable Fees may result in your parcel being returned. If the products are returned by reason of your refusal to pay any applicable Fees, you agree that you will not be entitled to a refund of your order.